HOW WE KEEP EVERYONE SAFE

Three layers of verification. Every companion. Every time.

“How do we create a platform where vulnerable people can receive human help with the maximum possible safety, traceability, dignity, and accountability?”

This is not a tagline. It is the question every feature, every policy, and every decision on NearDear is held against.

THE THREE VERIFICATIONS

Identity. Character. Ongoing integrity.

Identity verification

Before anyone joins NearDear as a companion, we verify:

Aadhaar number confirmed through the government API
Live selfie captured and matched to their ID
Residential address verified
Police Clearance Certificate reviewed by our team
Renewed every 12 months

Full Aadhaar number is never stored. Only last 4 digits. Always.

Character verification

We go beyond documents:

Two personal references contacted by phone — not family members
Structured 5-question call with each reference
Video interview with NearDear team
We assess: empathy, communication, boundary awareness, and how they respond to difficult situations
Signed Code of Conduct before first session

Ongoing integrity

Verification does not stop at onboarding:

GPS check-in on every home visit
GPS check-out on every home visit
Structured session note after every visit — reviewed by platform
Family feedback collected after every session
Random platform calls to families
Annual re-verification required
Concern flagging always open

THE TRUST LADDER

Trust is earned. Not granted.

A new companion does not walk into someone’s home on Day 1. Access is earned in stages.

LEVEL 0
New Companion
Remote sessions only
Voice and video calls. Talk support, student guidance.
LEVEL 1
Field Verified
After 5 sessions + positive feedback
Public place meetings. Medicine pickup, bank help, government office visits.
LEVEL 2
Home Trusted
After 10 sessions + admin review
Home visits enabled. Elder support, companion visits, hospital guidance.
LEVEL 3
Senior Companion
After 25 sessions + 6 months
All services unlocked. Live-in care, recurring elder care. Our most trusted companions.

SESSION PROTOCOL

Every session. Every time.

1
Companion arrives
- →Checks in on app
- →GPS location logged
- →YOU are notified instantly: "[Name] has arrived. 10:03 AM"
2
Session happens
- →Duration tracked live
- →Hard rules active
- →Emergency flag always available
3
Companion leaves
- →Checks out on app
- →GPS logged
- →Must submit session note before session closes
4
You receive the note
- →What they did
- →How your parent seemed
- →Any observation, any concern
- →Delivered to you instantly
5
You confirm
- →24-hour window to flag concern
- →Auto-confirmed if no action
- →Payment released after confirmation

THE SEVEN HARD RULES

Rules every companion signs. Rules we enforce.

No cash — ever

All payments through platform only. Cash acceptance = immediate suspension.

No gifts

Companions must decline. Persistent gifting reported to admin.

No personal financial information

No bank details, passwords, or PINs. Ever. Violation = permanent removal.

No outside contact

No personal WhatsApp or phone numbers. All contact through platform only.

Presence and errands only

Not medical. Not legal. Not financial. Observations reported. Not acted upon.

Report. Do not act.

Medical concerns reported through platform. Emergency: call 112 first.

No decisions on behalf of elder

No signing. No consenting. No independent decision-making.

Violation of any rule: immediate suspension + investigation.

DISPUTE PROTECTION

When something goes wrong — we respond.

LOW CONCERN

Reviewed within 48 hours

Session quality, punctuality issues

MEDIUM CONCERN

Reviewed within 24 hours

Incomplete sessions, scope violations

HIGH CONCERN

Reviewed within 4 hours

Safety issues, conduct violations. Account suspended immediately pending review.

We protect both sides. Companions are protected from false claims. Families are protected from misconduct. The platform holds everyone accountable.

After all of this — yes. You are still dealing with human beings. Some may disappoint.

But this system makes bad behaviour structurally costly, visible, and consequential. And it makes good behaviour the natural path for good people.

That is the most a platform can do. We do it without compromise.

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